{"id":2253,"date":"2023-03-16T12:29:11","date_gmt":"2023-03-16T09:29:11","guid":{"rendered":"https:\/\/eksihukukburosu.com\/?p=2253"},"modified":"2023-10-02T23:27:13","modified_gmt":"2023-10-02T20:27:13","slug":"mesafeli-sozlesmeler-yonetmeligi-hakkinda-degisiklik","status":"publish","type":"post","link":"https:\/\/eksihukukburosu.com\/en\/mesafeli-sozlesmeler-yonetmeligi-hakkinda-degisiklik\/","title":{"rendered":"MESAFEL\u0130 S\u00d6ZLE\u015eMELER Y\u00d6NETMEL\u0130\u011e\u0130 HAKKINDA DE\u011e\u0130\u015e\u0130KL\u0130K"},"content":{"rendered":"<p>23.08.2022 tarihli Resmi Gazete\u2019 de Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik (De\u011fi\u015fiklik Y\u00f6netmeli\u011fi) yay\u0131mlanm\u0131\u015ft\u0131r.&nbsp; Sonras\u0131nda 14.09.2022 tarihli Resmi Gazetede yay\u0131nlanan Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelikte De\u011fi\u015fiklik Yap\u0131lmas\u0131 Hakk\u0131nda Y\u00f6netmelik gere\u011fince:<\/p>\n\n\n\n<ul>\n<li>23.08.2022 tarihli De\u011fi\u015fikli\u011fe Dair Y\u00f6netmeli\u011fin <em>3 \u00fcnc\u00fc maddesi ile de\u011fi\u015ftirilen Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finin (Esas Y\u00f6netmelik) 5 inci maddenin birinci f\u0131kras\u0131n\u0131n (g) bendi,<\/em><\/li>\n\n\n\n<li>23.08.2022 tarihli De\u011fi\u015fikli\u011fe Dair Y\u00f6netmeli\u011fin <em>9 uncu maddesi, 10 uncu maddesi ile eklenen 12\/A maddesinin yedinci f\u0131kras\u0131n\u0131n (b) bendi, 11 inci maddesi ve 13 \u00fcnc\u00fc maddesi&nbsp;<strong>1\/1\/2024&nbsp;tarihinde<\/strong>,<\/em><\/li>\n\n\n\n<li><em>Di\u011fer h\u00fck\u00fcmleri ise&nbsp;<strong>1\/10\/2022&nbsp;tarihinde<\/strong> y\u00fcr\u00fcrl\u00fc\u011fe&nbsp;girecektir.<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong><u>De\u011fi\u015fiklik Y\u00f6netmeli\u011fi ve 14.09.2022 tarihli Y\u00f6netmelik uyar\u0131nca 1\/10\/2022 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girecek \u00f6nemli h\u00fck\u00fcmlere dair:<\/u><\/strong><\/p>\n\n\n\n<p><strong>1)<\/strong>Esas Y\u00f6netmelik md. 4\/1\/\u0131\u2019ya arac\u0131 hizmet sa\u011flay\u0131c\u0131 ibaresi eklenmi\u015f ve bu ibareyle beraber platform tan\u0131mlanm\u0131\u015ft\u0131r:<\/p>\n\n\n\n<p><em>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131: Olu\u015fturdu\u011fu sistem ile uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131 kullanmak veya kulland\u0131rmak suretiyle sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k eden ger\u00e7ek veya t\u00fczel ki\u015fiyi,<\/em><\/p>\n\n\n\n<p><em>Platform: Kamu hizmetlerinin tek noktadan sunuldu\u011fu ortak kamu elektronik platformu hari\u00e7 olmak \u00fczere, arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k etmek \u00fczere olu\u015fturdu\u011fu sistemi ifade eder.<\/em><\/p>\n\n\n\n<p><strong>2)<\/strong>Esas Y\u00f6netmelik 5.&nbsp;inci maddesinin birinci f\u0131kras\u0131n\u0131n (b), (c), (\u00e7), (f) ve (g) bentleri a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015f; ayn\u0131 maddenin alt\u0131nc\u0131 f\u0131kras\u0131nda yer alan \u201csa\u011flay\u0131c\u0131ya\u201d ibaresi \u201csa\u011flay\u0131c\u0131 ile arac\u0131 hizmet sa\u011flay\u0131c\u0131ya\u201d \u015feklinde de\u011fi\u015ftirilmi\u015f ve ayn\u0131 maddeye a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015ftir:<\/p>\n\n\n\n<p><em>\u201cT\u00fcketici, mesafeli s\u00f6zle\u015fmenin kurulmas\u0131ndan ya da buna kar\u015f\u0131l\u0131k gelen herhangi bir teklifi kabul etmeden \u00f6nce, a\u015fa\u011f\u0131daki hususlar\u0131n tamam\u0131n\u0131 i\u00e7erecek \u015fekilde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan bilgilendirilmek zorundad\u0131r:<\/em><\/p>\n\n\n\n<p><em>b) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n ad\u0131 veya unvan\u0131, MERS\u0130S numaras\u0131 veya vergi kimlik numaras\u0131,<\/em><\/p>\n\n\n\n<p><em>c) T\u00fcketicinin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ve arac\u0131 hizmet sa\u011flay\u0131c\u0131 ile h\u0131zl\u0131 bir \u015fekilde irtibat kurmas\u0131na imkan veren a\u00e7\u0131k adres, telefon numaras\u0131 ve benzeri ileti\u015fim bilgileri ile varsa sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n ad\u0131na ya da hesab\u0131na hareket edenin kimli\u011fi ve adresi,<\/em><\/p>\n\n\n\n<p><em>\u00e7) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n t\u00fcketicinin \u015fikayetlerini iletmesi i\u00e7in (c) bendinde belirtilenden farkl\u0131 ileti\u015fim bilgileri var ise, bunlara ili\u015fkin bilgi,\u201d<\/em><\/p>\n\n\n\n<p><em>\u201cf) \u00d6deme, ticari reklam ve tan\u0131t\u0131mlar\u0131nda taahh\u00fct edilen s\u00fcre ile uyumlu teslim veya ifa s\u00fcresi, teslimat ve ifaya ili\u015fkin di\u011fer bilgiler ile varsa bunlara ili\u015fkin taahh\u00fctler ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n \u015fikayetlere ili\u015fkin \u00e7\u00f6z\u00fcm y\u00f6ntemleri,<\/em><\/p>\n\n\n\n<p><em>g) Cayma hakk\u0131n\u0131n oldu\u011fu durumlarda, bu hakk\u0131n kullan\u0131lma \u015fartlar\u0131, s\u00fcresi, usul\u00fc, sat\u0131c\u0131n\u0131n iade i\u00e7in \u00f6ng\u00f6rd\u00fc\u011f\u00fc ta\u015f\u0131y\u0131c\u0131ya ili\u015fkin bilgi ile mal\u0131n bu ta\u015f\u0131y\u0131c\u0131yla iadesi halinde teslim masraf\u0131n\u0131 ge\u00e7memek \u00fczere iade masraf tutar\u0131na ve hangi taraf\u00e7a kar\u015f\u0131lanaca\u011f\u0131na, \u00f6ng\u00f6r\u00fclenin d\u0131\u015f\u0131nda bir ta\u015f\u0131y\u0131c\u0131yla iadesi halinde ise iade masraf\u0131n\u0131 t\u00fcketicinin kar\u015f\u0131layaca\u011f\u0131na ili\u015fkin bilgiler,\u201d<\/em><\/p>\n\n\n\n<p><em>\u201c(7) Mesafeli s\u00f6zle\u015fmenin platform \u00fczerinden kurulmas\u0131 halinde arac\u0131 hizmet sa\u011flay\u0131c\u0131 \u00f6n bilgilendirmenin yap\u0131lmas\u0131ndan sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur. Veri giri\u015finin arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan yap\u0131ld\u0131\u011f\u0131 durumlarda, birinci f\u0131krada belirlenen zorunlu hususlardaki eksikliklerden ve verilerin do\u011frulu\u011fundan arac\u0131 hizmet sa\u011flay\u0131c\u0131 sorumludur.\u201d<\/em><\/p>\n\n\n\n<p>\u0130\u015fbu De\u011fi\u015fiklik uyar\u0131nca T\u00fcketiciye sunulacak \u00d6n Bilgilendirme Metninin kapsam\u0131 art\u0131r\u0131lm\u0131\u015ft\u0131r. Ayr\u0131ca eklenen 7 numaral\u0131 f\u0131kra uyar\u0131nca platform \u00fczerinden kurulan s\u00f6zle\u015fmelerde, arac\u0131 hizmet sa\u011flay\u0131c\u0131 \u00f6n bilgilendirmeye ili\u015fkin y\u00fck\u00fcml\u00fcl\u00fcklerde m\u00fcteselsilen sorumlu tutulmu\u015ftur.<\/p>\n\n\n\n<p><strong>3)<\/strong>Esas Y\u00f6netmeli\u011fin 6. maddesinin \u00fc\u00e7\u00fcnc\u00fc ve d\u00f6rd\u00fcnc\u00fc f\u0131kralar\u0131nda yer alan \u201cyaz\u0131l\u0131 olarak\u201d ibarelerinden sonra gelmek \u00fczere \u201cveya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile\u201d ibareleri ve ayn\u0131 maddeye a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015ftir:<\/p>\n\n\n\n<p><em>\u201c(6) Mesafeli s\u00f6zle\u015fmenin platform \u00fczerinden kurulmas\u0131 halinde arac\u0131 hizmet sa\u011flay\u0131c\u0131 bu maddede d\u00fczenlenen y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesinden sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur. Veri giri\u015finin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan yap\u0131ld\u0131\u011f\u0131 durumlar hari\u00e7 olmak \u00fczere, bu maddede belirtilen bilgilendirmelerde bulunulmas\u0131 zorunlu hususlardaki eksikliklerden ise arac\u0131 hizmet sa\u011flay\u0131c\u0131 sorumludur.\u201d<\/em><\/p>\n\n\n\n<p>\u00d6n bilgilendirme y\u00f6ntemi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc d\u00fczenleyen 6. Maddeye eklenen yeni f\u0131kra ile i\u015fbu y\u00fck\u00fcml\u00fcl\u00fcklerden arac\u0131 hizmet sa\u011flay\u0131c\u0131 da sorumlu tutulmu\u015ftur.<\/p>\n\n\n\n<p><strong>4)<\/strong> Esas Y\u00f6netmeli\u011fin \u00d6n bilgilerin teyidi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fc d\u00fczenleyen 7. Maddesine, \u00d6n bilgilerin teyidi y\u00fck\u00fcml\u00fcl\u00fcklerini d\u00fczenleyen 10. Maddesine, Eksik bilgilendirme sorumlulu\u011funu d\u00fczenleyen 9. Maddesine ve Cayma Hakk\u0131n\u0131n Kullan\u0131m\u0131na dair 11. Maddesine yap\u0131lan eklemelerle i\u015fbu maddeler kapsam\u0131nda d\u00fczenlenen sorumluluklardan arac\u0131 hizmet sa\u011flay\u0131c\u0131 da sorumlu tutulmu\u015ftur. Ayr\u0131ca 11. Maddeye yap\u0131lan a\u015fa\u011f\u0131daki ekleme ile Web sitesi \u00fczerinde gerekli cayma beyan\u0131 formuna ili\u015fkin gerekli sistemi kurmak ve bu beyanlar\u0131n sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131na dair teyit bilgisini iletmek arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n sorumlulu\u011funda tutulmu\u015ftur:<\/p>\n\n\n\n<p><em>\u201c(5) Platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131 t\u00fcketicinin EK\u2019te yer alan formu doldurabilmesi veya cayma beyan\u0131n\u0131 g\u00f6nderebilmesi i\u00e7in platform \u00fczerinde gerekli sistemi kurmak ve t\u00fcketicilerin iletmi\u015f oldu\u011fu cayma beyanlar\u0131n\u0131n kendisine ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131na ili\u015fkin teyit bilgisini t\u00fcketiciye derhal iletmek zorundad\u0131r.\u201d<\/em><\/p>\n\n\n\n<p><strong>5)<\/strong>Esas Y\u00f6netmeli\u011fe, 12. Maddesinden sonra gelmek \u00fczere a\u015fa\u011f\u0131daki 12\/A maddesi eklenmi\u015f ve Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n platform \u00fczerindeki teknik y\u00fck\u00fcml\u00fcl\u00fckleri, cayma, fesih, iade, kay\u0131tlar\u0131n tutulmas\u0131, bildirim hususlar\u0131na ili\u015fkin sorumluluklar\u0131 tan\u0131mlanm\u0131\u015ft\u0131r:<\/p>\n\n\n\n<p><em>\u201c<strong>Arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fckleri<\/strong><\/em><\/p>\n\n\n\n<p><em>MADDE 12\/A- (1) Arac\u0131 hizmet sa\u011flay\u0131c\u0131, <strong>platform \u00fczerinden kurulan<\/strong> mesafeli s\u00f6zle\u015fmelerden do\u011fan hak ve y\u00fck\u00fcml\u00fcl\u00fcklerin kullan\u0131m s\u00fcresi boyunca t\u00fcketicilerin a\u015fa\u011f\u0131da belirtilen hususlara ili\u015fkin talep ve bildirimlerini iletebilmelerine ve takip edebilmelerine elveri\u015fli bir sistemi kurmak, kesintisiz olarak a\u00e7\u0131k tutmak zorundad\u0131r:<\/em><\/p>\n\n\n\n<p><strong><em>a) Cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na dair bildirim.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>b) S\u00f6zle\u015fmenin feshine dair bildirim.<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>c) Bedel iadesi talebi.<\/em><\/strong><\/p>\n\n\n\n<p><em>\u00e7) T\u00fcketicilerin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile yapt\u0131klar\u0131 i\u015flemlere ili\u015fkin kay\u0131tlar\u0131n talebi.<\/em><\/p>\n\n\n\n<p><em>d) Teslimat veya ifaya ili\u015fkin talep ve \u015fikayetler.<\/em><\/p>\n\n\n\n<p><em>(2) <strong>Arac\u0131 hizmet sa\u011flay\u0131c\u0131, birinci f\u0131krada belirtilen talep ve bildirimleri, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya derhal iletmek zorundad\u0131r.<\/strong><\/em><\/p>\n\n\n\n<p><em>(3) <strong>Arac\u0131 hizmet sa\u011flay\u0131c\u0131, \u00f6n bilgilendirmenin yap\u0131lmas\u0131, teyidi ve \u00f6n bilgilendirmenin yap\u0131ld\u0131\u011f\u0131n\u0131n ispat\u0131ndan <u>sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur.<\/u><\/strong><\/em><\/p>\n\n\n\n<p><em>(4) <strong>Veri giri\u015finin arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan <\/strong>yap\u0131ld\u0131\u011f\u0131 durumlarda, 5 inci maddede belirlenen \u00f6n bilgilendirmede bulunulmas\u0131 zorunlu hususlardaki eksikliklerden arac\u0131 hizmet sa\u011flay\u0131c\u0131 sorumludur.<\/em><\/p>\n\n\n\n<p><em>(5) Arac\u0131 hizmet sa\u011flay\u0131c\u0131, bu Y\u00f6netmelikte yer alan hususlardan dolay\u0131 t\u00fcketicinin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar ile yapt\u0131klar\u0131 i\u015flemlere ili\u015fkin kay\u0131tlar\u0131n <strong>\u00fc\u00e7 y\u0131l boyunca tutulmas\u0131ndan ve istenilmesi halinde bu bilgilerin ilgili kurum ve kurulu\u015flar ile t\u00fcketicilere verilmesinden sorumludur.<\/strong><\/em><\/p>\n\n\n\n<p><em>(6) Arac\u0131 hizmet sa\u011flay\u0131c\u0131, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile yapt\u0131\u011f\u0131 arac\u0131l\u0131k hizmetine ili\u015fkin s\u00f6zle\u015fmeye ayk\u0131r\u0131 uygulamalar\u0131 nedeniyle sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131n\u0131n Kanunun 48 inci maddesine ve bu Y\u00f6netmelik h\u00fck\u00fcmlerine ayk\u0131r\u0131 davranmas\u0131na sebep oldu\u011fu her bir t\u00fcketici i\u015fleminden sorumludur.<\/em><\/p>\n\n\n\n<p><em>(7) <strong>Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na bedel tahsil etmesi halinde arac\u0131 hizmet sa\u011flay\u0131c\u0131;<\/strong><\/em><\/p>\n\n\n\n<p><em>a) Mal\u0131n teslimi veya hizmetin ifas\u0131ndan \u00f6nce t\u00fcketicinin cayma hakk\u0131n\u0131 kullanmas\u0131 durumunda cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren,<\/em><\/p>\n\n\n\n<p><em>c) T\u00fcketicinin 16 nc\u0131 maddede belirtilen s\u00f6zle\u015fmeyi fesih hakk\u0131n\u0131 kullanmas\u0131 durumunda fesih bildiriminin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren,<\/em><\/p>\n\n\n\n<p><em>on d\u00f6rt g\u00fcn i\u00e7inde, tahsil etti\u011fi mal veya hizmet bedeli ile teslimat masraflar\u0131n\u0131n t\u00fcketiciye iadesinden, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur.<\/em><\/p>\n\n\n\n<p><em>(8) Arac\u0131 hizmet sa\u011flay\u0131c\u0131, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n onay\u0131 olmaks\u0131z\u0131n d\u00fczenledi\u011fi kampanyal\u0131, promosyonlu veya indirimli sat\u0131\u015flara ili\u015fkin olarak arac\u0131l\u0131k etti\u011fi mesafeli s\u00f6zle\u015fmelerde kampanya ve benzeri taahh\u00fctlerin kar\u015f\u0131lanmamas\u0131n\u0131n neden oldu\u011fu s\u00f6zle\u015fmenin hi\u00e7 ya da gere\u011fi gibi ifa edilmemesi hallerinden sorumludur.<\/em><\/p>\n\n\n\n<p><em>(9) Sat\u0131\u015fa sunulan mal veya hizmete ili\u015fkin platform \u00fczerinden yap\u0131lan reklam ve tan\u0131t\u0131mlarda taahh\u00fct edilen bilgiler ile \u00f6n bilgilendirmede bulunmas\u0131 zorunlu hususlar\u0131n uyumlu olmas\u0131ndan ve ispat\u0131ndan arac\u0131 hizmet sa\u011flay\u0131c\u0131 sorumludur.\u201d<\/em><\/p>\n\n\n\n<p><strong>6)<\/strong> Esas Y\u00f6netmeli\u011fin 14. maddesinin ikinci f\u0131kras\u0131n\u0131n sonuna a\u015fa\u011f\u0131daki c\u00fcmle eklenmi\u015ftir.<\/p>\n\n\n\n<p><em>\u201cPlatform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde yan s\u00f6zle\u015fmeye arac\u0131l\u0131k edilmesi halinde bu bildirimin yap\u0131lmas\u0131ndan arac\u0131 hizmet sa\u011flay\u0131c\u0131 da sorumludur.\u201d<\/em><\/p>\n\n\n\n<p><strong>7) <\/strong>Esas Y\u00f6netmeli\u011fin Y\u00f6netmeli\u011fin 16.maddesinin birinci ve d\u00f6rd\u00fcnc\u00fc f\u0131kralar\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir:<\/p>\n\n\n\n<p><em>\u201c(1) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin sipari\u015finin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren <strong>taahh\u00fct etti\u011fi s\u00fcre<\/strong> i\u00e7inde edimini yerine getirmek zorundad\u0131r. T\u00fcketicinin <strong>iste\u011fi veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallara <\/strong>ili\u015fkin s\u00f6zle\u015fmeler haricinde mal sat\u0131\u015flar\u0131nda bu s\u00fcre her hal\u00fckarda otuz g\u00fcn\u00fc ge\u00e7emez.\u201d<\/em><\/p>\n\n\n\n<p><em>\u201c(4) Sipari\u015f konusu mal ya da hizmet ediminin yerine <strong>getirilmesinin imkans\u0131zla\u015ft\u0131\u011f\u0131<\/strong> hallerde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n ve <strong><u>sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na bedel tahsil etmesi halinde arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n<\/u><\/strong> bu durumu <strong>\u00f6\u011frendi\u011fi tarihten itibaren \u00fc\u00e7 g\u00fcn i\u00e7inde t\u00fcketiciye yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile bildirmesi ve varsa teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri bildirim tarihinden itibaren en ge\u00e7 on d\u00f6rt g\u00fcn i\u00e7inde iade etmesi zorunludur.<\/strong> Mal\u0131n stokta bulunmamas\u0131 durumu, mal ediminin yerine getirilmesinin imk\u00e2ns\u0131zla\u015fmas\u0131 olarak kabul edilmez.\u201d<\/em><\/p>\n\n\n\n<p><strong><u>01.01.2024 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girecek madde metinlerini bulabilirsiniz<\/u><\/strong>:<\/p>\n\n\n\n<p><strong><em>MADDE 3-<\/em><\/strong><em>Ayn\u0131 Y\u00f6netmeli\u011fin 5 inci maddesinin birinci f\u0131kras\u0131n\u0131n (g) bendi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir;<\/em><\/p>\n\n\n\n<p><em>\u201cg) Cayma hakk\u0131n\u0131n oldu\u011fu durumlarda, bu hakk\u0131n kullan\u0131lma \u015fartlar\u0131, s\u00fcresi, usul\u00fc<strong>,<\/strong>&nbsp;sat\u0131c\u0131n\u0131n iade i\u00e7in \u00f6ng\u00f6rd\u00fc\u011f\u00fc ta\u015f\u0131y\u0131c\u0131ya&nbsp;<strong>ili\u015fkin<\/strong>&nbsp;<strong>bilgi<\/strong>&nbsp;<strong>ile<\/strong>&nbsp;<strong>mal\u0131n<\/strong>&nbsp;<strong>bu<\/strong>&nbsp;<strong>ta\u015f\u0131y\u0131c\u0131yla<\/strong>&nbsp;<strong>iadesi<\/strong>&nbsp;<strong>halinde<\/strong>&nbsp;<strong>teslim<\/strong>&nbsp;<strong>masraf\u0131n\u0131<\/strong>&nbsp;<strong>ge\u00e7memek<\/strong>&nbsp;<strong>\u00fczere<\/strong>&nbsp;<strong>iade<\/strong>&nbsp;<strong>masraf<\/strong>&nbsp;<strong>tutar\u0131na<\/strong>&nbsp;<strong>ve<\/strong>&nbsp;<strong>hangi<\/strong>&nbsp;<strong>taraf\u00e7a<\/strong>&nbsp;<strong>kar\u015f\u0131lanaca\u011f\u0131na,<\/strong>&nbsp;<strong>\u00f6ng\u00f6r\u00fclenin<\/strong>&nbsp;<strong>d\u0131\u015f\u0131nda<\/strong>&nbsp;<strong>bir<\/strong>&nbsp;<strong>ta\u015f\u0131y\u0131c\u0131yla<\/strong>&nbsp;<strong>iadesi<\/strong>&nbsp;<strong>halinde<\/strong>&nbsp;<strong>ise<\/strong>&nbsp;<strong>iade<\/strong>&nbsp;<strong>masraf\u0131n\u0131<\/strong>&nbsp;<strong>t\u00fcketicinin<\/strong>&nbsp;<strong>kar\u015f\u0131layaca\u011f\u0131na<\/strong>&nbsp;ili\u015fkin bilgiler,<\/em><\/p>\n\n\n\n<p><strong><em>MADDE 9-<\/em><\/strong><em>&nbsp;Ayn\u0131 Y\u00f6netmeli\u011fin 12 nci maddesi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/em><\/p>\n\n\n\n<p><strong><em>MADDE 12-<\/em><\/strong><em> (1) Sat\u0131c\u0131, cayma hakk\u0131na konu mal\u0131n, iade i\u00e7in \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131ya teslim edildi\u011fi tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde, varsa mal\u0131n t\u00fcketiciye teslim masraflar\u0131 da dahil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Ancak t\u00fcketicinin mal\u0131, iade i\u00e7in \u00f6ng\u00f6r\u00fclenin haricinde bir ta\u015f\u0131y\u0131c\u0131 ile iade etmesi durumunda s\u00f6z konusu y\u00fck\u00fcml\u00fcl\u00fck mal\u0131n sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren ba\u015flar. Platform \u00fczerinden kurulan ve bedelin tahsiline arac\u0131l\u0131k edilen mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131, teslim sonras\u0131 bedelin sat\u0131c\u0131ya aktar\u0131ld\u0131\u011f\u0131 durum hari\u00e7 olmak \u00fczere bu f\u0131krada belirtilen \u00f6demelerin t\u00fcketiciye iade edilmesinden sat\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur.<\/em><\/p>\n\n\n\n<p><em>(2) Mal\u0131n tesliminden \u00f6nce cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda sat\u0131c\u0131 ile platform \u00fczerinden kurulan ve bedelin tahsiline arac\u0131l\u0131k edilen mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131, cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde, varsa mal\u0131n t\u00fcketiciye teslim masraflar\u0131 da dahil olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcd\u00fcr<\/em><\/p>\n\n\n\n<p><em>.<\/em><\/p>\n\n\n\n<p><em>(3) Hizmet ifas\u0131na ili\u015fkin s\u00f6zle\u015fmelerde cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 durumunda sa\u011flay\u0131c\u0131 ile platform \u00fczerinden kurulan ve bedelin tahsiline arac\u0131l\u0131k edilen mesafeli s\u00f6zle\u015fmelerde arac\u0131 hizmet sa\u011flay\u0131c\u0131, cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/em><\/p>\n\n\n\n<p><em>(4) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, birinci, ikinci ve \u00fc\u00e7\u00fcnc\u00fc f\u0131kralarda belirtilen t\u00fcm geri \u00f6demeleri, 13 \u00fcnc\u00fc maddenin \u00fc\u00e7\u00fcnc\u00fc f\u0131kras\u0131 h\u00fckm\u00fc sakl\u0131 kalmak \u00fczere t\u00fcketicinin sat\u0131n al\u0131rken kulland\u0131\u011f\u0131 \u00f6deme arac\u0131na uygun bir \u015fekilde ve t\u00fcketiciye herhangi bir masraf veya y\u00fck\u00fcml\u00fcl\u00fck getirmeden tek seferde yapmak zorundad\u0131r. Platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na bedel tahsil etmesi halinde, mal veya hizmetin t\u00fcketiciye teslim veya ifas\u0131 sonras\u0131 bedelin sat\u0131c\u0131ya veya sa\u011flay\u0131c\u0131ya aktar\u0131ld\u0131\u011f\u0131 durumlar hari\u00e7 olmak \u00fczere, arac\u0131 hizmet sa\u011flay\u0131c\u0131 bu y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn yerine getirilmesinden sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile birlikte m\u00fcteselsilen sorumludur. \u00d6demenin kredi kart\u0131 ile yap\u0131lm\u0131\u015f olmas\u0131 durumunda, 23\/2\/2006 tarihli ve 5464 say\u0131l\u0131 Banka Kartlar\u0131 ve Kredi Kartlar\u0131 Kanunu kapsam\u0131ndaki kart \u00e7\u0131karan kurulu\u015flar; sat\u0131c\u0131, sa\u011flay\u0131c\u0131 veya arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan aktar\u0131lan tutar\u0131, kendilerine ula\u015fmas\u0131n\u0131 takiben kart hamilinin kullan\u0131labilir limitine tek seferde ilave etmekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/em><\/p>\n\n\n\n<p><em>(5) Cayma hakk\u0131n\u0131n kullan\u0131m\u0131nda, sat\u0131c\u0131n\u0131n iade i\u00e7in \u00f6ng\u00f6rd\u00fc\u011f\u00fc ta\u015f\u0131y\u0131c\u0131ya ili\u015fkin bilgi ile bu ta\u015f\u0131y\u0131c\u0131yla mal\u0131n iadesi halinde teslim masraf\u0131n\u0131 ge\u00e7memek \u00fczere belirlenen iade masraf tutar\u0131na ve hangi taraf\u00e7a kar\u015f\u0131lanaca\u011f\u0131na, \u00f6ng\u00f6r\u00fclenin d\u0131\u015f\u0131nda bir ta\u015f\u0131y\u0131c\u0131 ile mal\u0131n iadesi halinde iade masraf\u0131n\u0131 t\u00fcketicinin kar\u015f\u0131layaca\u011f\u0131na ili\u015fkin bilgilere 5 inci maddenin birinci f\u0131kras\u0131n\u0131n (g) bendi kapsam\u0131nda \u00f6n bilgilendirmede yer verilmemesi durumunda, s\u00f6z konusu masraf sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lan\u0131r. \u0130ade i\u00e7in \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n, t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 durumunda sat\u0131c\u0131, ilave hi\u00e7bir masraf talep etmeksizin iade edilmek istenen mal\u0131n t\u00fcketiciden al\u0131nmas\u0131n\u0131 sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr. Platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde ise bu bilgilere 5 inci maddenin birinci f\u0131kras\u0131n\u0131n (g) bendi kapsam\u0131nda \u00f6n bilgilendirmede yer verilmemesi ya da belirtilen ta\u015f\u0131y\u0131c\u0131n\u0131n t\u00fcketicinin bulundu\u011fu yerde \u015fubesinin olmamas\u0131 arac\u0131 hizmet sa\u011flay\u0131c\u0131dan kaynaklan\u0131yorsa s\u00f6z konusu masraf ve y\u00fck\u00fcml\u00fcl\u00fckler arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lanmak zorundad\u0131r.<\/em><\/p>\n\n\n\n<p><em>(6) Platform \u00fczerinden kurulan mesafeli s\u00f6zle\u015fmelerde, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin kendisine ula\u015fan bildirimi arac\u0131 hizmet sa\u011flay\u0131c\u0131ya derhal ula\u015ft\u0131rmakla y\u00fck\u00fcml\u00fcd\u00fcr.\u201d<\/em><\/p>\n\n\n\n<p><em>b) Mal\u0131n tesliminden sonra t\u00fcketicinin cayma hakk\u0131n\u0131 kullanmas\u0131 durumunda, cayma bildiriminin kendisine ula\u015ft\u0131\u011f\u0131 tarih itibar\u0131yla bedel sat\u0131c\u0131ya aktar\u0131lmam\u0131\u015fsa cayma hakk\u0131na konu mal\u0131n, iade i\u00e7in \u00f6ng\u00f6r\u00fclen ta\u015f\u0131y\u0131c\u0131ya teslim edildi\u011fi tarihten veya iade i\u00e7in \u00f6ng\u00f6r\u00fclenin haricinde bir ta\u015f\u0131y\u0131c\u0131 ile iade edilmesi durumunda da sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren,<\/em><\/p>\n\n\n\n<p><strong><em>MADDE 11-<\/em><\/strong><em>&nbsp;Ayn\u0131 Y\u00f6netmeli\u011fin 13 \u00fcnc\u00fc maddesinin birinci f\u0131kras\u0131nda yer alan \u201con\u201d ibaresinden sonra gelmek \u00fczere \u201cd\u00f6rt\u201d ibaresi ve ayn\u0131 maddeye a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015ftir.<\/em><\/p>\n\n\n\n<p><em>\u201c(3) <u>T\u00fcketici, \u00f6n bilgilendirmede kararla\u015ft\u0131r\u0131lmas\u0131 ve sat\u0131c\u0131n\u0131n \u00f6ng\u00f6rd\u00fc\u011f\u00fc ta\u015f\u0131y\u0131c\u0131 ile iadesinde tutar\u0131na yer verilmesi halinde teslim masraflar\u0131n\u0131 ge\u00e7memek \u00fczere iade masraf\u0131n\u0131 kar\u015f\u0131lamakla y\u00fck\u00fcml\u00fcd\u00fcr. Ancak, t\u00fcketiciye teslim edilen mal\u0131n Kanunun 8 inci maddesi kapsam\u0131nda ay\u0131pl\u0131 olmas\u0131 durumunda t\u00fcketici iadeye ili\u015fkin masraflardan sorumlu tutulamaz. T\u00fcketicinin talep etmesi halinde iade masraf\u0131, kendisine iade edilecek mal veya hizmet bedeli ile teslimat masraflar\u0131ndan mahsup edilebilir.\u201d<\/u><\/em><\/p>\n\n\n\n<p><strong><em>MADDE 13-<\/em><\/strong><em>&nbsp;Ayn\u0131 Y\u00f6netmeli\u011fin 15 inci maddesinin birinci f\u0131kras\u0131na a\u015fa\u011f\u0131daki bentler eklenmi\u015ftir.<\/em><\/p>\n\n\n\n<p><em>\u201c\u0131) 13\/10\/1983 tarihli ve 2918 say\u0131l\u0131 Karayollar\u0131 Trafik Kanununa g\u00f6re tescili zorunlu olan ta\u015f\u0131n\u0131rlar ile kay\u0131t veya tescil zorunlulu\u011fu bulunan insans\u0131z hava ara\u00e7lar\u0131na ili\u015fkin s\u00f6zle\u015fmeler.<\/em><\/p>\n\n\n\n<p><em>i) <strong><u>T\u00fcketiciye teslimi yap\u0131lm\u0131\u015f olan cep telefonu, ak\u0131ll\u0131 saat, tablet ve bilgisayarlara ili\u015fkin s\u00f6zle\u015fmeler.<\/u><\/strong><\/em><\/p>\n\n\n\n<p><em>j) Canl\u0131 m\u00fczayede \u015feklinde a\u00e7\u0131k art\u0131rma yoluyla akdedilen s\u00f6zle\u015fmeler.<\/em><\/p>\n\n\n\n<p><em>k) Tan\u0131tma ve kullanma k\u0131lavuzunda sat\u0131c\u0131 veya yetkili servis taraf\u0131ndan kurulum veya montaj\u0131n\u0131n yap\u0131laca\u011f\u0131 belirtilen mallardan kurulum ya da montaj\u0131 yap\u0131lanlara ili\u015fkin s\u00f6zle\u015fmeler.\u201d<\/em><\/p>\n\n\n\n<p>Yukar\u0131da belirtilen maddeler kapsam\u0131nda iade masraf\u0131 ve ta\u015f\u0131y\u0131c\u0131ya ili\u015fkin bilgilerin \u00f6n bilgilendirmede yer alma zorunlulu\u011fu; sat\u0131c\u0131n\u0131n y\u00fck\u00fcml\u00fcl\u00fcklerini d\u00fczenleyen maddedeki de\u011fi\u015fiklikler; iade s\u00fcrecinin ba\u015flang\u0131c\u0131na ili\u015fkin h\u00fck\u00fcmler; t\u00fcketicinin iade masraf\u0131ndan sorumlu olaca\u011f\u0131na ili\u015fkin h\u00fck\u00fcm, iade s\u00fcresinin 14 g\u00fcne \u00e7\u0131kar\u0131ld\u0131\u011f\u0131 madde ve son olarak cayma hakk\u0131n\u0131n kullan\u0131lamayaca\u011f\u0131 hallere ili\u015fkin d\u00fczenleme 01.01.2024 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girecektir.<\/p>","protected":false},"excerpt":{"rendered":"<p>23.08.2022 tarihli Resmi Gazete\u2019 de Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik (De\u011fi\u015fiklik Y\u00f6netmeli\u011fi) yay\u0131mlanm\u0131\u015ft\u0131r.&nbsp; Sonras\u0131nda 14.09.2022 tarihli Resmi Gazetede yay\u0131nlanan Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelikte De\u011fi\u015fiklik Yap\u0131lmas\u0131 Hakk\u0131nda Y\u00f6netmelik gere\u011fince: De\u011fi\u015fiklik Y\u00f6netmeli\u011fi ve 14.09.2022 tarihli Y\u00f6netmelik uyar\u0131nca 1\/10\/2022 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girecek \u00f6nemli h\u00fck\u00fcmlere dair: 1)Esas Y\u00f6netmelik md. 4\/1\/\u0131\u2019ya arac\u0131 hizmet sa\u011flay\u0131c\u0131 ibaresi [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/posts\/2253"}],"collection":[{"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/comments?post=2253"}],"version-history":[{"count":1,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/posts\/2253\/revisions"}],"predecessor-version":[{"id":2254,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/posts\/2253\/revisions\/2254"}],"wp:attachment":[{"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/media?parent=2253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/categories?post=2253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eksihukukburosu.com\/en\/wp-json\/wp\/v2\/tags?post=2253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}